Shipping policy

SHIPPING POLICY

AUSTRALIAN SHIPPING

Velora Fragrances delivers orders throughout Australia.

Estimated delivery time is 2–5 business days after your order has been dispatched. Delivery to remote or regional locations may take longer.

Delivery times are estimates and may be affected by weekends, public holidays, severe weather, carrier delays or other circumstances outside our reasonable control.

ORDER PROCESSING

Orders are prepared and dispatched as quickly as possible. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment.

Complimentary standard shipping is available on eligible Australian orders valued at $150 AUD or more after discounts and before shipping charges.

Orders below $150 AUD will be charged the shipping rate displayed at checkout.

ORDER TRACKING

Where tracking is available, customers are responsible for monitoring the tracking information and ensuring someone can receive the parcel or collect it from the carrier when required.

If your tracking information has not updated for an extended period, please contact us at velorafragrances96@gmail.com.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, the customer may be required to pay the cost of reshipping the order.

LOCAL PICKUP

If local pickup is available and displayed at checkout, orders may be collected from:

Velora Fragrances
47 Moore Street
Liverpool NSW 2170
Australia

Please wait until you receive confirmation that your order is ready before visiting the store. Proof of purchase or identification may be requested when collecting an order.

DELAYS

Velora Fragrances is not responsible for carrier delays outside our reasonable control. However, we will assist customers with tracking enquiries wherever reasonably possible.

LOST, DAMAGED OR INCORRECT ORDERS

Please contact us promptly if your parcel appears to be lost, arrives damaged or contains an incorrect item.

Email: velorafragrances96@gmail.com

Please include your order number and, for damaged or incorrect deliveries, clear photographs of the parcel, shipping label, packaging and products received.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.