Help & FAQs

Find quick answers about shopping with Velora Fragrances. Need help with a specific order? Contact our team.

Where do you deliver?

We deliver across Australia. See our shipping policy for delivery estimates, available services and shipping charges.

When is shipping free?

Free standard shipping is available on Australian orders of A$150 or more after discounts. Your available delivery options and final charges are shown at checkout.

How do I track my order?

Use the tracking link in your dispatch email. You can also sign in to your account to view your orders. For help, contact us with your order number.

Can I collect my order?

If pickup is available for your order, select Pickup at checkout and follow the collection instructions. Please wait for your ready-for-pickup notification before collecting.

How do I request a return?

Please contact us before sending an item back. Read our Returns & Refunds Policy for eligibility, instructions and information about damaged or incorrect items.