Returns & Refunds

30-day returns

We accept eligible return requests made within 30 days of delivery.

To be eligible for a change-of-mind return, the item must be unused, unopened, in its original packaging and in the same condition in which it was received. Proof of purchase is required. Opened perfumes, fragrances and personal-use products cannot be returned for change of mind.

To request a return, email velorafragrances96@gmail.com before sending any item. Approved returns should be sent to: 47 Moore Street, Liverpool NSW 2170, Australia.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us promptly with your order number and photos so we can assess and resolve the issue.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.

Return postage for change-of-mind returns is the customer’s responsibility. Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy and cover reasonable return costs where required.

Nothing in this policy limits rights available under the Australian Consumer Law.